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Shipping Policy

Last updated 25th July 2024.

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1. General Information

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At Jata Soap House, we are committed to delivering your orders promptly and efficiently. This Shipping Policy outlines the terms and conditions related to the shipping of products purchased from our website, www.jatasoaphouse.com.

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2. Order Processing

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2.1 Processing Time

  • All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

  • If we are experiencing a high volume of orders, processing may be delayed by a few days. Please allow additional days in transit for delivery.

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2.2 Order Verification

  • All orders are subject to verification and approval before shipping. We may contact you for additional information if necessary.

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3. Shipping Rates and Delivery Estimates

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3.1 Domestic Shipping

  • We offer standard shipping for all orders within India. Shipping charges for your order will be calculated and displayed at checkout.

  • Estimated delivery time: 3-15 business days.

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3.2 International Shipping

  • We currently do not offer international shipping. Please check back in the future for updates on international shipping availability.

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3.3 Shipping Methods

  • We use reliable courier services to ensure your products are delivered safely and on time. Please use the tracking information provided in your shipping confirmation email to track the status of the parcel. If you do not receive your order within 30 days of date of dispatch, we will dispatch the order again free of cost pending investigation into the missing parcel.

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4. Shipment Confirmation and Order Tracking

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You will receive a shipment confirmation email once your order has shipped, containing your tracking number(s). The tracking number will be active within 24 hours.

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5. Delivery Issues

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5.1 Incorrect Address

  • We are not responsible for orders not delivered due to incorrect or incomplete addresses provided by the customer. Please ensure that your shipping address is accurate and complete.

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5.2 Lost or Damaged Packages

  • If your package is lost or damaged during transit, please contact our customer support team immediately. We will investigate the issue and work with the courier service to resolve it.

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6. Shipping Restrictions

  • Orders cannot be shipped to P.O. boxes or military addresses.

  • Certain products may be restricted for shipping to certain locations due to regulatory requirements.

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7. Returns and Exchanges

For information on returns and exchanges, please refer to our Refunds and Cancellation Policy.

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8. Contact Information

For any questions or concerns about our Shipping Policy, please contact us at:

Or visit the 'Contact' page.

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